Legal

Privacy Policy

Effective Date: July 1, 2026

1. Our Commitment to Privacy

At VetBeacon, trust is earned through integrity, accountability, and a steadfast commitment to those we serve. Protecting your personal information is more than a legal obligation—it’s an extension of our promise to Veterans and their families. Just as our mission is to provide Guidance That Never Goes Dark, we are equally committed to safeguarding your information with transparency, respect, and care.

2. Important Notice Regarding Text Messaging Data

VetBeacon (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing the information and support you have requested. All text messaging originator opt-in data is kept strictly confidential.

3. Types of Information VetBeacon Collects

We collect the following types of information:

Personal Information

  • Name, email address, phone number, physical address
  • Payment information when you make a purchase with our program or company
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication

  • Records of inquiries and program information requests
  • Appointment details and preferences
  • Service history and feedback

4. How We Use Your Information

We use collected data for:

  • Providing and improving our program and education
  • Processing transactions and payments
  • Communicating with you regarding your inquiries, appointments, requested program information, account information, and other relevant updates
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

5. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our program guidance, including appointment reminders, customer support, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

  • You can cancel SMS notifications at any time by replying “STOP”
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the program information and support you have requested
  • We do not send promotional content without specific consent

Help & Support

  • Reply “HELP” for assistance or contact us at info@vetbeacon.us
  • Customer support is available by email Monday – Friday, 8:00 AM – 5:00 PM Pacific Time

Carrier Information

Standard message and data rates may apply. Carrier participation may vary, and carriers are not responsible for delayed or undelivered messages.

SMS Data Protection Statement: VetBeacon does not sell, rent, share, or disclose mobile numbers, SMS consent records, or text messaging opt-in information with third parties or affiliates for marketing or promotional purposes. Such information is used solely to provide the services and support you have requested and may only be shared with vendors and service providers necessary to facilitate those services, including text messaging providers and aggregators. We implement reasonable safeguards to protect SMS opt-in information and consent records.

6. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

We may share information with trusted third-party service providers that help us operate our business and provide services, including:

  • Payment processors
  • Scheduling platforms
  • Customer relationship management (CRM) systems
  • Email and text messaging providers
  • Website hosting and analytics providers

These providers are contractually required to maintain the confidentiality and security of your information and may only use it to perform services on our behalf.

Text messaging originator opt-in data and consent information are never shared with third parties or affiliates for marketing or promotional purposes.

Legal Compliance

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers

In case of mergers, acquisitions, or sale of assets, your data remains protected under the terms of this policy.

7. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and user behavior
  • Remember your preferences
  • Improve website functionality and performance
  • Personalize your experience
  • Measure the effectiveness of advertising and marketing efforts

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

9. California Privacy Rights

California residents may request information regarding the categories of personal information collected, the purposes for which it is used, and may request access, correction, or deletion of certain personal information, subject to applicable legal exceptions.

VetBeacon does not sell or share personal information as those terms are defined under applicable privacy laws.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that information has been collected from a child under 13, we will promptly delete such information.

11. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking “unsubscribe” in our emails
  • Opt-out of SMS messages by replying “STOP”
  • Request information on how we process your data
  • Withdraw consent at any time for future communications

To exercise these rights or if you have questions or concerns regarding how your information is handled, please contact us using the information provided in Section 14.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by VetBeacon.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will reflect the effective date shown below. For material changes, we may notify you by email or provide notice through our website.

VetBeacon reserves the right to modify this Privacy Policy at any time. Changes become effective when posted to our website.

Effective Date: July 1, 2026

14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

VetBeacon
Privacy Contact: privacy@vetbeacon.com
Mailing Address: [PO Box Address]
California, USA